Famili Next Care Privacy Policy
Famili Next Care is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and the Spam Act 2003.
- How We Collect Your Information
We collect personal information to provide care and support services. This may include:
– Name, address, phone number, and email
– Date of birth and gender
– Emergency or advocate contact details
– Health information
– Diversity information, such as ethnicity or lifestyle preferences
We collect information directly from you wherever possible.
In some cases, we may collect information from your family, advocate, doctor, or other service providers, only where consent is provided or legally required.
You may withdraw consent at any time, though this may affect the services we provide.
- How We Use Your Information
We use personal information to:
– Provide care and support services
– Communicate with you about appointments, billing, or other important matters
– Support service providers and medical practitioners to deliver appropriate care
- Email Communications
By providing your email, you consent to the processing and storage of your information for these purposes.
- Use of Images and Content
Famili Next Care only uses images, testimonials, or other content with explicit consent.
You may withdraw consent at any time, and we will remove your content wherever practicable.
- Who We Share Your Information With
We may share your information with:
– Service providers assisting with your care
– Medical practitioners, hospitals, and emergency services
– The National Disability Insurance Scheme (NDIS) or other government organisations
– Your nominated advocate, family members, or emergency contacts
We do not share your information overseas.
- How We Protect Your Information
We take reasonable steps to protect information from misuse, loss, unauthorised access, modification, or disclosure.
- Accessing and Correcting Your Information
You have the right to access personal information we hold about you and request corrections if inaccurate.
Requests may require proof of identity. We aim to respond within seven (7) days.
- Employee and Volunteer Information
Employee information is managed under workplace laws. Volunteer data is managed in accordance with the Privacy Act.
- Privacy Breaches
If your information is lost, stolen, or accessed without authorisation, we will follow our Data Breach Policy in line with legal requirements.
- Privacy Complaints
You can lodge a privacy complaint through our complaint handling process.
Complaints will be treated seriously, handled confidentially, and resolved without affecting your relationship with Famili Next Care.